Privacy Policy

Last Updated: October 1, 2024

Welcome to VS & IK Automatic Negotiation Technologies Limited ("BATNA," "we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our Software as a Service (SaaS) solutions. As our company operates within the EU, we are also committed to complying with the General Data Protection Regulation (GDPR).

Information We Collect

1.1 Information You Provide

  • Order Details: When you use our services, we may collect order details necessary for the app's functionality, such as product names, prices, quantities, and other transaction-specific data.
  • Customer Information: We do not collect any personal information directly from your customers.

1.2 Automatically Collected Information

  • Usage Data: We automatically collect data regarding your interaction with our app to improve our app's performance. This includes information such as your IP address, device type, operating system, browser type, pages viewed, and the dates/times of access.

How We Use Your Information

2.1 Providing Services

  • To provide, operate, and maintain our services.
  • To process and manage orders and transactions.

2.2 Improvement and Analytics

  • To analyze usage patterns and optimize our application performance.
  • To develop new features and functionalities.

2.3 Communication

  • To send updates, technical notices, and support and administrative messages.
  • To respond to your comments, questions, and customer service requests.

Legal Basis for Processing Personal Data

We rely on the following legal grounds to process your personal data:

  • Contract: To perform our contractual obligations to you.
  • Legitimate Interests: For our legitimate business interests, such as to improve our services and communicate with you.
  • Consent: Where required by law, and for specific purposes where we have obtained your consent.

Data Protection and Security

We prioritize the security of your data and implement a variety of technical and organizational measures to safeguard it. These measures include:

  • Secure socket layer (SSL) technology to encrypt data during transmission.
  • Regular security audits and vulnerability assessments.
  • Strict access controls to ensure that only authorized personnel can access your data.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may disclose your information under the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers to perform functions on our behalf.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights and interests.

Data Retention and Your Rights

6.1 Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6.2 Your Rights

You have the following rights regarding your personal data:

  • Access and Portability: You have the right to access your data and request a copy.
  • Rectification: You can request corrections to your data if it is inaccurate or incomplete.
  • Erasure: You can request the deletion of your data under certain circumstances.
  • Restriction: You can request the restriction of processing your data under specific conditions.
  • Objection: You can object to the processing of your data based on legitimate interests or direct marketing.
  • Withdrawal of Consent: Where you have given consent, you can withdraw it at any time.

To exercise any of these rights, contact us at: support@batna.pro.

Data Deletion

You can request the deletion of all information generated as part of our app operations within your store by sending the corresponding request through the Shopify interface or contacting us directly at: support@batna.pro.

Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the "Last Updated" date above.

Contact Us

If you have any concerns or inquiries regarding this Privacy Policy or our data protection practices, please contact us at:

Email: support@batna.pro

Mailing Address: VS & IK Automatic Negotiation Technologies Limited Digeni Akrita & Klemenous 2, 1061 Nicosia, Cyprus

Thank you for using BATNA. Your privacy and trust are very important to us.